Below are a list of the questions most often answered by our support team. This provides a quick way to find a solution to the most commonly encountered issues, but remember - there are many more within the KnowledgeBase library if you cannot find the answer you need here!
| Article | Description |
| 8 |
I am buying a new computer for running RoofWright; do you have any recommendations? |
| 11 |
I am trying to draw a conservatory design with Box Gutters, but get errors - why? |
| 17 |
Vista or XP - dongle is not working in laptop computer (USB socket problem 1) |
| 18 |
Windows XP - the dongle is not working (dongle driver problem)? |
| 19 |
How do I show just the roof or frames, not the whole conservatory? |
| 20 |
Do I need additional dongles if I want to run RoofWright on other computers? |
| 22 |
Help! I am getting an error message when I run RoofWright. |
| 23 |
Where is my 3D conservatory? I am running Vista on my new computer. |
| 25 |
Can I draw a part glazed, part tiled roof? |
| 26 |
Can I quickly change the drawing from an Edwardian roof to, say, a gable design? |
| 31 |
Can I show a Firewall/Gable wall as part of the conservatory? |
| 32 |
Where are my saved drawing files? |
| 33 |
What kinds of report can I create or change myself in RoofWright? |
| 34 |
What are Conservatory Schemes, why is it asking me to choose some, and why do I care? |
| 35 |
When I install RoofWright 6-8, it starts a Transfer Data tool. Will this affect my ability to keep running my current version? |
| 36 |
When I apply a cut-out through the hip of a design, it doesn't let me. Why not? |
| 37 |
How can I get my salesmen to run exactly the same version and preferences as me? |
| 38 |
Why does it sometimes take so long to print? |
| 39 |
How can I send my customer a coloured printout by email? |
| 41 |
How do I get my new computer to run RoofWright as set up on my old machine? |
| 42 |
Why hasn't the 3D conservatory colour changed after I chose a new finish? |
| 43 |
Why does the Delivery Date show as 1899 ? |
| 44 |
Why are all my prices showing as $ (dollars) and I am in the UK ? |
| 45 |
Can I use this RoofWright drawing in AutoCAD or SketchUp ? |
| 46 |
Can I superimpose windows on a house photo? |
| 47 |
Why can't I see any details on the 3D conservatory on my screen, its all too bright? |
| 48 |
I sometimes get 'Out of Virtual Memory' warning message when trying to print |
| 49 |
Why are the OK and Cancel buttons are missing from Preferences? |
| 50 |
Can I edit my house photos in RoofWright yet? |